Shipping + Delivery Policies
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. All orders are placed in CAD.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in North America, excluding YT, NWT, NU, Hawaii and Alaska. Any shipments outside of North America are not available at this time.
3. Delivery Time
Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
4. Local Pickup
Customers are welcome to pick up their orders between the hours of 9:00AM and 3:00PM at
1-8080 North Fraser Way
Burnaby, BC V5J 0E6
(around the back of the warehouse at the door on the far right hand side)
Please bring valid ID and proof of purchase
5. Shipping Costs
Flat Shipping Rates:
$10 to British Columbia
Free Local Pickup
$15 to the rest of Canada (Excluding YT, NWT & NU)
$20 to the U.S.A (excluding Hawaii and Alaska)
* Free shipping within Canada on all orders over $100
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at 604-689-3312.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 604-689-3312 with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.